Privacy Policy — Introduction

This Privacy Policy explains how 0900-Dentist (the “Clinic”, “we”, “us”) collects, uses, stores, shares and protects personal data of patients and visitors to our website. We set out clear, specific rules so there are no loopholes — full transparency about what we do with your data and the choices you have.

1. Data Controller & Contact

Data controller and contact details:

• Data controller —0900-Dentist, Amsterdam.
• Privacy / DPO email —[email protected].
• Website —https://0900dentist.com.

2. Core Principles

We apply the following principles:

• Minimise —We collect only what is strictly necessary.
• Purpose-limited —Data is used only for explicitly stated purposes.
• No selling —We do not sell personal data for marketing.
• Processor controls —Processors are engaged only under written contracts requiring GDPR-level protections.
• Accountability & records —We document processing activities and apply appropriate technical and organisational safeguards.

3. What Personal Data We Collect

Depending on the service or interaction, we may collect:

• Identity & contact —Name, address, email, phone number, date of birth, national ID where required.
• Medical & clinical —Dental history, treatment notes, X-rays, imaging, allergies, prescriptions, clinical observations and diagnostic data you provide.
• Appointment & billing —Appointment history, invoices, payment tokens or minimal payment data (full card numbers are handled only by our PSP).
• Device & usage —IP address (pseudonymised where feasible), device/browser data, log files, visit and click behaviour, cookies.
• Communications —Messages sent via forms, email or phone notes, and consent records.

4. Purposes of Processing & Lawful Bases

We process personal data for the following purposes with these lawful bases:

• Provision of care / contract performance —Delivering dental care, maintaining your medical record, scheduling, invoicing and related administrative tasks. (Legal basis: performance of a contract / medical treatment obligation.)
• Compliance with law —Retaining medical records and other records as required by Dutch law. (Legal basis: compliance with a legal obligation.)
• Consent —Where requested (e.g., marketing emails, non-essential cookies, optional profiling). You may withdraw consent at any time. (Legal basis: consent.)
• Legitimate interest —Limited uses such as security, fraud prevention, anonymised analytics and improving our services where we balance our interests with your rights. (Legal basis: legitimate interests.)
• Vital/public interest —Only where strictly necessary, for example in life-threatening emergencies or public health obligations.

5. Disclosure to Third Parties

We do not share personal data except where necessary for the provision of services or required by law. Typical recipients:

• Healthcare partners —Specialists, laboratories, imaging or diagnostic providers — only on your instruction or when required for treatment.
• Processors —Hosting, practice management software providers, payment service providers, secure backup vendors and analytics providers — all engaged under written data processing agreements.
• Authorities —When legally required (court order, public health reporting, law enforcement).
• If data is transferred outside the EEA we implement appropriate safeguards (adequacy decision, Standard Contractual Clauses or similar).

6. Retention — Explicit, Fixed Periods

We retain personal data only as long as necessary for the stated purposes or as required by law:

• Medical / dental records —Retained in line with Dutch healthcare regulations — generally 20 years from the last amendment to the file, unless a specific legal exception or ongoing care justifies longer retention. After the retention period records are securely deleted or irreversibly anonymised.
• Billing / tax records —Retained per tax and accounting law — commonly 7 years (or as required by applicable tax law).
• Cookies & analytics —Session cookies are deleted after the session; persistent cookies retained according to their stated expiry and your consent.
• Communications & consent logs —Kept as long as required to demonstrate compliance and to defend legal interests, then deleted per retention rules.
• If a deletion request conflicts with statutory retention obligations (e.g., medical record rules, tax law, or ongoing legal claims) we will restrict processing and retain the minimal data required by law, and we will explain the legal basis for the retention.

7. Your Rights (and How to Exercise Them)

You have the following rights under applicable EU law:

• Access your personal data.
• Request correction of inaccurate data.
• Request deletion (right to be forgotten) subject to statutory retention obligations.
• Request restriction of processing.
• Object to processing (including profiling) where applicable.
• Request portability of your data in a structured, machine-readable format.
• Withdraw consent at any time (withdrawal does not affect processing lawfully performed before withdrawal).
• To exercise any right, contact: [email protected]. We will respond within one month. If a request is complex we may extend by up to two months and will inform you of the extension and reasons. Where applicable we may require verification of identity to protect privacy.
• You also have the right to lodge a complaint with the Dutch supervisory authority, Autoriteit Persoonsgegevens.

8. Children

Our services and website are not intended for children under 16. If we become aware that we have collected personal data of a child under 16 without appropriate parental consent, we will delete it unless retention is required by law. Parents or guardians may contact [email protected] to request deletion or to provide consent as required.

9. Cookies & Analytics (Explicit)

We use cookies for site functionality, session management and analytics. On first visit a cookie banner allows you to manage consents.

• Essential cookies —Required for core functionality — cannot be disabled.
• Functional & preference cookies —Remember choices and preferences; opt-out available.
• Analytics cookies —Used for anonymous, aggregated insights. We use recognised analytics services (for example Google Analytics, Matomo) only where permitted by your consent or by our documented legitimate interest with anonymisation. You can change cookie settings via our cookie panel or your browser.

10. Data Security & Breach Response

We implement technical and organisational measures proportionate to the risk, including encryption in transit and where feasible at rest, access controls and role-based permissions, logging, secure backups and vendor security assessments. We regularly review security measures and conduct audits. In the unlikely event of a data breach likely to result in a risk to your rights and freedoms, we will follow legal obligations and notify the Dutch supervisory authority and affected individuals without undue delay.

11. Automated Decision-Making & Profiling

We do not use automated decision-making that produces legal or similarly significant effects about you without explicit information and consent. Any profiling used for service improvement is limited, transparent and subject to your rights.

12. International Transfers & Safeguards

Where personal data is transferred outside the EEA, we ensure appropriate safeguards (adequacy decision from the EU Commission, Standard Contractual Clauses or equivalent) and can provide details on request.

13. Complaints & Supervisory Authority

If you believe we have not handled your data correctly, you may contact [email protected] so we can investigate and resolve the issue. You also have the right to complain to the Dutch supervisory authority: Autoriteit Persoonsgegevens.

14. Changes to This Policy

We may update this policy to reflect operational, legal or regulatory changes. Material changes will be posted on our website with an updated “Last updated” date. We recommend reviewing this page periodically.

Contact

0900-Dentist [email protected] https://0900dentist.com

Disclaimer — Introduction

By accessing or using this website you accept this disclaimer in full. If you do not agree with any part of this disclaimer, do not use the website.

Disclaimer 1. Website Content & Changes

0900-Dentist reserves the right to modify, update, correct, restrict or remove any content on this website at any time and without prior notice. While we aim to keep information accurate and current, content may be incomplete, outdated or contain errors. All content is provided “as is” and for general informational purposes only.

Disclaimer 2. No Guarantees — Use at Your Own Risk

The information on this website does not constitute professional medical advice, diagnosis, or treatment. Reliance on any information provided on this website is solely at your own risk. We make no warranty—express or implied—about the accuracy, completeness, suitability, or fitness for any particular purpose of the website content.

Disclaimer 3. Images — Illustrative & AI-Generated Content

Images, illustrations and visual materials on this website are for reference and illustrative purposes only. Where images are AI-generated, AI-enhanced, or otherwise simulated, they are intended to represent an idealized or typical scenario and do not guarantee or promise clinical results. AI-generated images are not photographs of actual patients unless explicitly stated. You should not base clinical decisions or expectations solely on illustrative images shown on the site.

Disclaimer 4. Prices, Availability & Typographical Errors

All prices, service descriptions, availability statements and scheduling details are indicative only and may be subject to change, typographical error, or technical issues. 0900-Dentist is not bound by obvious errors or inaccuracies. No contract, appointment, or legally binding agreement is formed on the basis of website errors.

Disclaimer 5. Liability Limitations

To the fullest extent permitted by law, 0900-Dentist, its officers, employees and agents disclaim all liability for any direct, indirect, incidental, consequential or special damages (including loss of profit, data or goodwill) resulting from or connected with use of, or inability to use, the website or its content. This limitation applies even where 0900-Dentist has been advised of the possibility of such damages.

Disclaimer 6. Availability & Third-Party Networks

0900-Dentist is not liable for interruptions, outages or technical problems that temporarily prevent access to the website, including problems caused by third-party networks or service providers. We are not responsible for the content, accuracy or practices of third-party websites linked from this site; links do not imply endorsement.

Disclaimer 7. Third-Party Services & Providers

Third parties that provide services (for example payment processors, hosting providers, analytics providers or medical partners) operate under their own terms and privacy practices. 0900-Dentist works with such providers under agreements requiring appropriate safeguards, but we do not accept liability for the acts or omissions of independent third parties.

Disclaimer 8. Intellectual Property

All content on this website, including text, graphics, logos, images and software, is owned or licensed by 0900-Dentist unless otherwise stated. No portion of this site may be reproduced, distributed, published, displayed, modified, stored or transmitted in any form without prior written permission from 0900-Dentist, except where permitted by law.

Disclaimer 9. Governing Law & Disputes

This disclaimer and use of the website are governed by the laws applicable in the Netherlands. Any dispute arising out of or in connection with this disclaimer shall be submitted to the competent courts of the Netherlands, unless mandatory law requires otherwise.

Disclaimer 10. Contact

Questions or concerns about this disclaimer may be sent to: 0900-Dentist [email protected] https://0900dentist.com Using this website signifies acceptance of this disclaimer in full.

Complaints Procedure — Introduction

At 0900-Dentist we aim for excellent care and continuous improvement. If you are not fully satisfied, please contact us so we can resolve the issue quickly and fairly.

Who May Submit a Complaint

Patients, parents or guardians, or an authorised representative may submit a complaint on a patient’s behalf.

How to Contact Us

To submit a complaint, please contact us using one of the options below and include your name, contact details, date(s) of the event, a clear description of the issue, and any supporting documents or the names of staff involved.

• In person —Speak directly with your practitioner or at reception during clinic hours.
• By telephone —Call +31 0204722041.
• By email —Send details to [email protected].

What We Will Do and Timing

Our complaint handling process:

• Acknowledgement —We will acknowledge receipt and make first contact within three (3) business days.
• Investigation —We will investigate the matter internally, speak with staff involved and review relevant records.
• Response & resolution —We will contact you with findings and propose a solution or next steps. If more time is required, we will notify you of the expected timeframe.

If We Cannot Reach Agreement

If you and 0900-Dentist cannot agree on a resolution, you may request independent mediation or use the complaints procedure of the Royal Dutch Dental Association (KNMT). KNMT mediation meets formal healthcare complaints requirements and is free for patients.

Independent Advice

For impartial information or advice you may contact the Dental Information Point (TIP) at 0900-2025012 (call charges may apply) or other relevant patient advisory services in the Netherlands.

Confidentiality

Complaints are handled confidentially. Details are shared only with those who need them to investigate or resolve the complaint (staff, external mediators or specialists) and always under appropriate confidentiality safeguards.

Record Keeping

We keep records of complaints, investigations and outcomes for quality assurance, staff training and to meet legal obligations.

Complaints Contact

[email protected] +31 0204722041 https://0900dentist.com We value your feedback and will respond within three business days.